Shipping

    Thank you for choosing Hedy Sagner for your Sofa Cover needs. Our Shipping Terms are designed to provide you with transparent information regarding the shipping process for Sofa Cover products. Please review the details below, and if you have any further questions, our customer service team is ready to assist you at [email protected].

    1. Order Processing:

    • Orders for Sofa Cover products are processed promptly within 15 business days from the date of purchase. This includes order verification, quality checking, packaging, and preparation for shipment.

    2. Shipping Options:

    • We offer standard and expedited shipping options during the checkout process. Shipping costs and estimated delivery times are calculated based on your selection and location.

    3. Shipping Destinations:

    • Hedy Sagner provides shipping to US. For locations not listed, please contact us at [email protected] to inquire about shipping options.

    4. Order Tracking:

    • A shipping confirmation email with a tracking number will be sent once your Sofa Cover order is shipped. This tracking number allows you to monitor the status of your shipment in real-time.

    5. Delivery Address:

    • Please ensure that the delivery address provided during the checkout process is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

    6. International Shipping:

    • For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer. Check with your local customs office for information on potential fees.

    7. Shipping Restrictions:

    • Some countries may have restrictions on the import of certain Sofa Cover materials. It is the customer’s responsibility to be aware of and comply with these restrictions.

    8. Delivery Times:

    • The estimated delivery time for standard shipping is 9 business days. Actual delivery times may vary depending on the destination and any unforeseen circumstances.
    • If you choose expedited shipping, the estimated delivery time is 15 business days. This option is available for customers who require a faster delivery service.

    9. Delayed Shipments:

    • In the rare event of a delayed shipment, Hedy Sagner will communicate with affected customers and provide updates on the status of their Sofa Cover orders.

    10. Contact Us:

    • If you have any questions, concerns, or need assistance with the shipping of your Sofa Cover products, please don’t hesitate to reach out to our customer service team at [email protected].