Return Policy

    Thank you for choosing Hedy Sagner for your Sofa Cover needs. Our commitment is to ensure your satisfaction, and our Return Policy is designed to provide a seamless process for returns and exchanges. Please read the details below for comprehensive information on returning Sofa Cover products. If you have any further questions, our customer service team is ready to assist you at [email protected].

    1. Eligibility for Returns:

    • Sofa Covers are eligible for return within 15 days from the date of purchase.
    • To be eligible, Sofa Covers must be unused, undamaged, and in their original packaging.

    2. Initiation of Returns:

    • To initiate a return, contact our customer service team at [email protected]. Please provide your order number, a brief description of the reason for return, and any relevant details.

    3. Return Authorization:

    • Once your return request is received, our customer service team will review and provide you with a Return Authorization (RA) number.
    • Do not return any Sofa Covers without obtaining an RA number.

    4. Packaging for Returns:

    • Ensure that the Sofa Cover is securely packaged for return, preferably in its original packaging. Include the RA number on the outside of the package.

    5. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
    • We recommend using a trackable shipping service to ensure the secure return of the Sofa Cover product.

    6. Inspection and Approval:

    • Upon receiving the returned Sofa Cover, our team will inspect the item to ensure it meets the eligibility criteria.
    • If approved, a refund or exchange will be processed based on your preference.

    7. Refund Process:

    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow 15 business days for the refund to be processed after the approval of the return.

    8. Exchanges:

    • If you wish to exchange a Sofa Cover for a different size or design, please indicate this in your return request.
    • Exchanges are subject to product availability.

    9. Defective or Incorrect Products:

    • If you receive a defective Sofa Cover or an item different from what you ordered, please contact our customer service immediately at [email protected]. We will arrange for a replacement or refund, including return shipping costs.

    10. Contact Us:

    • For any questions, concerns, or assistance with the return of your Sofa Cover products, please contact our customer service team at [email protected].